Terms & Conditions
These Terms and Conditions regulate the relationship between you, a user of this website www.cheriedaltonpsych.com.au (Cherie Dalton's website) and Cherie Dalton Psychology ('Cherie', 'Cherie Dalton', 'we', 'us'', 'our').
These Terms and Conditions, our Disclaimer and Internet Privacy Policy (together, referred to as Terms and Conditions) apply to you as a visitor to this website. Any information submitted to Cherie Dalton Psychology will be collected in accordance with our Privacy Policy. This website offers visitors information about Cherie Dalton Psychology and a contact form to enquire about appointments and services. By accessing or using this website you agree that you have read, understood, and agree to be bound by these Terms and Conditions and have the capacity to enter into legally binding agreements. If you do not have such capacity or you do not agree to be bound by these Terms and Conditions, you must not use the website.
Cancellation Policy
A minimum of 24 hours notice is required to cancel appointments to avoid cancellation fees. All fees payable pursuant to our cancellation policy must be paid immediately and are non-refundable and non-rebatable. Our cancellation fees, inclusive of GST are as follows:
24+ hours notice: no fee
12-24 hours notice: 50% of the full fee
Less than 12 hours notice or non-attendance: full fee
Appointments and fees
a) Appointments are by arrangement only and you must make an appointment to see Cherie.
b) Once an enquiry or request for an appointment is made, we will review and confirm if an appointment is available and if Cherie is able to offer your psychological or supervision services.
c) Due to the unpredictable nature of our services, your allocated appointment time may be delayed.
d) If you arrive late for an appointment, it is at our discretion as to whether the appointment will occur or be forfeited.
e) If, for any reason we are unable to provide the scheduled service on the day, we will let you know, and you may either reschedule or cancel the appointment. If you choose to cancel under these circumstances, you will not be charged a cancellation fee.
f) In the event you book an appointment on behalf of a third party, you represent and warrant that you have made that third party aware of these Terms and Conditions and you acknowledge and agree that the actions of that third party shall also be attributed to you for the purposes of these Terms and Conditions.
g) The fees applicable for the service are displayed on the website or as advised by us. Prices and all other details are subject to change without notice prior to our confirmation of your booking.
h) You must make payment via a method accepted by us as stated on the website or as otherwise advised by us. Where a payment cannot be processed or fails to clear, you will notified. If payment is not received within 48 hours of notification, future bookings will be cancelled and you will be notified.
should check this page periodically to ensure that you are aware of our latest Terms and Conditions as these are subject to change at any time.
Third party claims and rebates
a) You may be eligible for coverage, reimbursement or a rebate from Medicare, a private health fund, WorkCover or other insurance or third party. In respect of all or part of any fees payable to us. It is your responsibility to determine whether you are eligible for any claims or rebates, and we do not provide any guarantee that you will be entitled to or receive coverage or a rebate for any fees payable to us.
b) We may submit claims on your behalf, however, if any claim is denied or not approved for any reason, you will be liablefor the full fees for that appointment or service.
Access
a) At any time and without prior notice, we may remove or disable your access to the website or any part of it for any reason; and any user that we, in our sole discretion, consider to be objectionable for any reason, in violation of these Terms and Conditions or otherwise harmful to the website or the interests of other users.
b) If you have set up an account to enable connection with a third party service (such as a booking platform), you hereby grant us permission to access, store, and use your information from that service as permitted by that service and as described in our Privacy Policy. Please contact us immediately if you believe your account has been compromised or misused in any way. You are responsible for setting up your account correctly and for any information you provide to us. You may delete your account at any time by contacting us or following the prompts on the website.
Security
a) You are responsible for any information that you transmit to us. Whilst we use reasonable endeavours to maintain the security of the website to Australian standards, we do not guarantee the security, we do not guarantee the security of the website, our records, or any information you submit to us. We disclaim all liability for any computer virus or technological problems or other loss that you may suffer as a result of any data breach, compromise or misuse of your data that is provided to us in connection with the website.
b) In order to use the website or use telehealth, you need to connect to the internet and you are solely responsible for your connection and all fees associated with such connection/access.
c) By using this website or telehealth you acknowledge and agree that internet transmissions are never completely private or secure and understand that any message or information you send to the website may be read or intercepted by others. You authorise us to use, store or otherwise process any information including personal information which relates to and/or identifies you, to the extent reasonably necessary for the provision of any services requested by you, and for any other purposes we consider reasonable.
Complaints
We value feedback as it assists us to improve our services and client experience. Cherie Dalton Psychology is committed to consistent, fair and confidential complaint handling. Our complaint process is:
1. Initial response. Please reach out to reception@cheriedaltonpsych.com.au to provide feedback or make a complaint. Complaints will be acknowledged within 5 business days. We will strive to resolve complaints at the first point of contact with us.
2. If the complaint requires further investigation, we will gather all relevant information and may contact the complainant or client for clarification.
3. If we are directly approached with a complaint, we will provide a written response outlining the proposed resolution within a reasonable timeframe.
4. We will endeavour to keep the client updated regarding the complaint process, especially if there are delays or changes.
5. If the complaint cannot be resolved, clients may have the right to escalate the issue to the relevant external body, such as the Australian Health Practitioner Regulation Agency or the state or territory's health complaints commissioner.
These Terms and Conditions are subject to change at any time. You should check this page periodically to ensure that you are aware of our latest Terms and Conditions.